Business Process Outsourcing (BPO) could be the key to giving your company the edge it’s missing. The most common examples of BPO are functions and departments like payroll, human resources, accounting, and call centers.
One country that many businesses look to when it comes to BPO is the Philippines. BPO companies currently contribute around 10% of the country’s GDP … and this figure looks set to continue growing along with the Philippines’ reputation..
The Philippines is rapidly advancing, offering strong competition to the likes of India when it comes to outsourcing. Based on factors such as talent, cost, infrastructure and innovation, the capital city of Manila was ranked second in Tholons Globalization City Index in 2019.
Here are some of the reasons the Philippines is a popular launchpad for BPO companies:
- English is an official language
- The country has a young, well-educated and tech-savvy population
- The cost of labour is low, but the skilled workforce guarantees results
- Government support in the form of university partnerships to create BPO specific curriculum
Considering outsourcing here? We’ve put together a list of 10 of the best BPO companies in the Philippines for you to check out.
Accenture has clients in over 120 countries, and is currently ranked the 36th most valuable brand in the world by Forbes. So, it’s no surprise that Accenture is regarded as one of the very best BPO companies in the Philippines.
This company owns verticals in the fields of consulting, technology, operations, strategy and digital experience. Accenture’s services are availed of by companies in a wide range of industries including insurance and banking.
Convergys is ranked highly among the best BPO companies in the Philippines. With 27 contact centers across the country, it is the Philippines’ second largest BPO company.
Convergys specializes in customer and information management products, primarily for larger corporations. Industries typically serviced by Convergys include finance, retail, insurance, and travel.
Founded in 1996, this company now does business as “Teleperformance Philippines”. It is one of the country’s leading providers of outsourced customer experience management services.
Telephilippines has almost 20 contact sites across the country, which service clients in 150+ countries worldwide in industries including aviation, finance, and retail.
JPMorgan Chase & Co. is a leading global financial services firm. It is also one of the largest banking institutions in the US, with worldwide operations. The company’s Philippine Global Service Center (GSC) is considered among the best BPO companies in the Philippines.
The GSC includes functions such as HR, accounting, project management and compliance. These services are most typically availed of by companies working in the financial, insurance and legal industries.
STAFFVIRTUAL provides outsourcing and human resource management solutions, by connecting companies with affordable staffing options in the Philippines.
STAFFVIRTUAL’s specialities include customer support, IT services, legal advice and recruitment services. These services are availed of by global brands, startups, and SMBs. STAFFVITUAL’s clients typically come from the retail, financial and education industries.
24/7 is one of the Philippines top BPO companies thanks to their quality AI solutions.
24/7’s AI allows clients to provide customers with a personalized, predictive and effortless customer experience. This company’s services are typically used in industries such as finance, e-commerce, and hospitality.
In 2004, the IBM Corporation acquired Daksh e-Services. With the backing of global giant IBM, this startup has become one of the Philippines top BPO companies.
The business offers services in CRM, admin, HR and supply chain management. IBM Daksh clients belong to industries such as telecommunications, banking and healthcare.
Sutherland is a global provider of world-class, analytics-driven business solutions and services. Considering this, it’s no surprise it’s ranked among the top BPO companies in the Philippines.
Sutherland offers services such as design, project management and customer behavior analytics. Its services are used by companies in industries such as retail, banking and media.
With 12 outsourcing centers across the Philippines, the Sitel Corporation is another one of the country’s most popular BPO companies.
It offers services relating to languages, customer service and experience to businesses of all sizes. Its services are used by companies across all industries, including travel, health and retail.
Another huge global company, it’s no surprise HP is considered one of the top BPO companies in the Philippines.
HP offers a variety of solutions to clients. These include cloud, data, internet and software design. This company’s services are typically used in industries such as manufacturing, health and public sector.
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