Top 10 BPO Companies in the Philippines

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BPO companies in the Philippines

BPO companies in the Philippines contract operations of business functions to a third party service provider.

Outsourcing is a huge part of modern business and can play a key role in giving your company the edge its missing. The most common examples of BPO are call centers, human resources, accounting, and payroll outsourcing.

BPO companies currently contribute around 10% of the Philippines’ GDP, and this figure looks set to keep growing.
The Philippines is rapidly advancing, offering strong competition to the likes of India when it comes to outsourcing. A 2016 study revealed Manila is the second biggest city for outsourcing in the world, behind only Bangalore, India.

There are several reasons the Philippines is a popular launchpad for BPO companies.

  • English is an official language
  • The country has a young, well educated and tech-savvy population
  • The cost of labor is low, but the skilled workforce guarantees results

Maybe outsourcing to the Philippines is the way to go to give your business the edge that it’s been missing?

If you’re considering it, we’re here to help out. We’ve put together a list of 10 of the best BPO companies in the Philippines for you to check out.  

Accenture Inc

Accenture has clients in over 120 countries and was ranked among the Top 200 global companies 2008-2017 by Forbes.

So, it’s no surprise that Accenture is regarded as one of, if not the best BPO company in the Philippines.

The company owns five verticals in the fields of consulting, technology, operations, strategy, and digital.

Accenture’s services are typically availed of by companies in a wide range of industries including automotive, insurance and banking.

Convergys Philippines Inc

Convergys is ranked highly among the best BPO company in the Philippines.

With 27 contact centers across the country, it is the Philippines’ second largest BPO company.

Convergys specializes in customer and information management products, primarily to larger corporations.

Industries typically serviced by Convergys include finance, retail, insurance, media, and travel.

Telephilippines Inc.  

Founded in 1996, this company now does business as “Teleperformance Philippines”.

The company is one of the leading providers of outsourced customer experience management services in the country.

Telephilippines has almost 20 contact sites across the country, and services clients in over 150 countries worldwide.

The company’s services are availed of by clients in many industries including aviation, finance, and retail.

JP Morgan Chase & Co

JPMorgan Chase & Co. is a leading global financial services firm.

It is also one of the largest banking institutions in the US, with worldwide operations.

The company’s Philippine Global Service Center (GSC) is considered among the best BPO companies in the Philippines.

The GSC includes functions such as human resources, accounting, account servicing, project management, and risk and compliance.

These services are most typically availed of by companies working in the financial, insurance and legal industries.

STAFFVIRTUAL

STAFFVIRTUAL provides outsourcing and human resource management solutions, by connecting companies with affordable staff in the Philippines.

STAFFVIRTUAL’s specialities include customer support, IT services, legal advice and recruitment services.

These services are availed of by global brands, startups, and SMBs.

STAFFVITUAL’s clients typically come from the retail, financial and education industries.

24/7 Customer Philippines Inc

24/7 is one of the Philippines top BPO companies thanks to their quality AI solutions.

24/7’s AI allows their clients to provide customers with personalized, predictive, and effortless customer experience.

This company’s services are typically used in industries such as finance, e-commerce, insurance, hospitality, and telecommunications.

IBM Daksh Business Process Services Philippines Inc

In 2004, the IBM Corporation acquired Daksh e-Services.

With the backing of global giant IBM, this startup has become one of the Philippines top BPO companies.

The business offers services in CRM, administration, human resources, supply chain management, and procurement.

IBM Daksh clients belong to various industries such as telecommunications, retail, airlines, banking, and healthcare.

Sutherland Global Services Philippines Inc

Sutherland is a global provider of world-class, analytics-driven business solutions and services.

Considering this, it’s no surprise to see it ranked among the top 10 BPO companies in the Philippines.

Sutherland offers services that include design, creative services, consulting, project management, customer behavior analytics and more.

Their services are used by companies in industries such as retail, banking, travel, and media.

Sitel Philippines Corporation

With 12 outsourcing centers across the Philippines, the Sitel Corporation is another one of the country’s most popular BPO companies.

It offers services relating to languages, customer service, digital customer experience to businesses of all sizes.

Their services are used by companies across all industries, ranging from travel and transport to health and retail.

Hewlett-Packard AP (Hong Kong) Ltd

HP is another huge global company, so it’s no wonder their outsourcing branch is considered one of the top BPO companies in the Philippines.

They offer a variety of solutions to clients, including cloud, data, internet and software design.

This company’s services are typically used in industries such as manufacturing, health and public sector.

Here at REMITR, we offer the most simple, fast and inexpensive payment process to our customers.

When you are outsourcing to the Philippines to save money and increase efficiency, you certainly do not want to lose money on sending payments to your outsourcing partner using wire transfer.

When you use an old service like wire transfer, you and your service provider both end up paying hefty wire fees and lose money when converting from your currency to USD or from USD to the service providers’ bank account.

REMITR’s service allows you to send money to over 150 countries worldwide within 1 business day for only $5. So you not only save on fees but also get the best exchange rate for your C$ when the services invoice is in US$.

There is no need to convert CAD to USD before sending USD – REMITR does it all for you, seamlessly.

With REMITR, you get the best live Foreign Exchange rate, regardless of banking hours.

Using our platform for payout in the local currency of your beneficiary guarantees that they pay no fees to receive the funds into their account.

Time is money – save them both by getting in touch with REMITR today.